Welcome to the Strat-Ops Privacy Policy. This policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our platform.

By using our services, you understand and agree that we are providing a platform for you to access educational content, participate in courses, take quizzes, and interact with instructors and other users. This Privacy Policy applies to all users of our platform, including students, instructors, and administrators.

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This policy outlines our data handling practices and the choices you have regarding how your data is collected and used.

Information You Provide to Us

We collect information you provide directly to us when you:

• Create or modify your account
• Register for courses
• Complete quizzes and assignments
• Participate in forums or discussions
• Contact customer support
• Respond to surveys or promotional communications

Information We Collect Automatically

When you access or use our platform, we automatically collect:

• Log information (IP address, browser type, pages visited)
• Device information (hardware model, operating system)
• Location information (derived from IP address)
• Usage data (course progress, quiz scores, time spent)
• Performance and diagnostic information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Track your progress and issue certificates
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Personalize content and recommendations
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

Cookies are small text files that are placed on your device when you visit our website. We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you interact with our platform
• Analyze the performance of our website
• Deliver relevant advertisements
• Prevent fraud and enhance security

Types of Cookies We Use

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, limiting the ability of websites to set cookies may impact your experience. For a more detailed explanation of how we use cookies, please visit our dedicated Cookie Policy page.

We respect your right to control your data. You have the following rights regarding your personal information:

Access and Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format. You can also request information about how we use your data and with whom we share it.

Correction and Update

You can review, correct, or update your personal information at any time by accessing your account settings on our platform.

Deletion and Restriction

You can request the deletion of your personal data, subject to certain exceptions. You can also request that we restrict the processing of your data in certain circumstances.

Objection

You have the right to object to our processing of your personal data for direct marketing purposes or when our processing is based on legitimate interests.

Consent Withdrawal

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

Communication Preferences

You can opt out of receiving promotional communications from us by following the instructions in those communications or by adjusting your notification settings in your account.

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Our Security Practices

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular security training for all employees
• Incident response procedures
• Physical security measures for our facilities
• Regular backups and disaster recovery planning

While we implement safeguards designed to protect your information, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. We encourage you to take steps to protect your account, such as choosing a strong password and keeping it confidential.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. We will provide information about the breach, the affected data, and steps you can take to protect yourself.

We may share your information with third parties in certain circumstances:

Service Providers

We share information with vendors, service providers, and other partners who help us provide the service, such as hosting providers, payment processors, analytics services, and customer support tools.

Educational Institutions

If you are taking courses through your school, employer, or other organization, we may share your enrollment and progress data with them.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Third-Party Integrations

If you choose to connect your account with third-party services (such as Canvas LMS), we may share information with those services to facilitate the integration.

Our platform is not directed to children under the age of 13 (or higher in some jurisdictions). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take steps to remove that information from our systems.

Special Provisions for Educational Institutions

If we collect information from children under 13 in the context of providing educational services to schools or educational institutions, we will:

• Collect personal information only as necessary for the educational context
• Not use personal information for commercial purposes
• Provide the school with access to review and delete information
• Implement reasonable security procedures

In these cases, we rely on the educational institution to obtain appropriate parental consent.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will:

• Post the updated policy on our website
• Update the "Last Updated" date at the top of this page
• Notify you via email or through a notice on our platform
• Obtain your consent when required by applicable law

We encourage you to review our Privacy Policy whenever you access our platform to stay informed about our information practices and your privacy rights.

Archive of Previous Versions

We maintain an archive of previous versions of our Privacy Policy, which you can request by contacting us.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Our Data Protection Officer can be contacted at dpo@elearningplatform.com.

For EU/EEA Residents

If you are located in the EU or EEA and have concerns about our data collection practices that we have not addressed satisfactorily, you have the right to lodge a complaint with your local data protection authority.

For California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please see our California Privacy Notice for more information.